After-Service: we provide the completely Solutions ,not only a laser marking machine
Operating
■ 1. Machine match with English version manual instruction & operation CD (easy to learn )
■ 2. Provide online support, like whatsapp,video conference & phone call (guide step by step)
Training
■ 1. Training in jiaoxi workshops (for free)
■ 2. Training in buyers company (for charge,normally one or two days enough)
1st day: inspection cable connection, guide customer know each components name and functions as well,do Demo and teach user how to use machine step by step
2nd day: See the buyer operating the machine separately and review all operation step and learn each parts maintenance method.
Troubleshooting
■ 1. Before delivery :Special QC department check carefully ensure all is qualified with high quality
■ 2. Through see customer actual photos or short video, using discussed group or email or video meeting or phone call give solutions immediately
■ 3. Use remote monitor to inspection
■ 4. Dispatch engineer go to customer workshops onsite
Maintenance
■ 1. During the warranty: free replace the Damaged or broke part by non-human causes
■ 2. Over warranty :just pay components cost price, we have safety stock for all parts
■ 3. Software updated lifetime for free when jiaoxi have new vesion
■ 4. For simple operation issue, through whatsapp/video/phone call deal with directly
■ 5. For difficult issue, invite engineer to help you repair or debugging onsite
■ 6. We also can provide 365 days 24 hours online technical support
